Service Guide

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Executive-level Support

  • Lumina VA is ideal for people who

    • have built a successful solo or small business

    • are known for their experience, insight, or client delivery

    • are juggling growth, delivery, marketing and operations

    • feel stretched by the “business behind the business”

    • need thoughtful, high-level support without hiring an employee

    • want someone who can think ahead, not just wait for instructions

    • value warmth, trust, discretion and professionalism.

  • This is not task-based support for the sake of clearing a list. It is a practical, strategic, behind-the-scenes partnership designed to help you feel more organised, supported and focused.

  • Lumina VA’s retainer and block structures are designed to give you predictable support without the commitment of hiring an employee. You can choose the level of support that reflects your current business stage, workload and budget, then scale up or down as your needs evolve.

  • You do not need to hand over your whole business overnight. Many Lumina VA clients begin with focused support in one or two key areas - such as inbox, calendar, client follow-up, social media content, or event coordination - then expand the partnership as trust, rhythm and capacity grow.

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Our Services

When you work for yourself, everything runs through you. Lumina VA provides calm, considered and personal executive-level support for consultants, coaches, creatives and entrepreneurs who are ready to stop carrying every detail alone.

  • 5 - 10 hours per week

    For someone who needs light but reliable support to keep things moving.

    Essential is designed for the person who is doing most things themselves, but needs personalised help staying on top of the day-to-day details.

    This tier brings order, consistency and breathing room without requiring a large commitment.

    Best suited to:

    • Newer consultants

    • Solo business owners testing executive-level support for the first time

    • Someone with a steady but manageable workload who is looking for executive-level support

    • Entrepreneurs who need experienced and personalised help with admin, scheduling and follow-up

    • Those who want to create better habits before things become overwhelming

    • Inclusions may include:

      • Document preparation

      • Formatting proposals, notes or client materials

      • Travel or appointment bookings

      • Client follow-up emails

      • Task reminders and deadline tracking

      • CRM or contact list updates

      • Weekly priority check-in

      • Presentation preparation

      • Light Social Media management and content creation

      • Website upkeep

      • Light inbox monitoring

      • Calendar management and scheduling

  • 10 - 20 hours per week

    For those whose business is established, busy and ready for a stronger operational rhythm.

    Signature is the sweet spot for many self-employed consultants, coaches, creatives and entrepreneurs.

    This tier is for people who are already successful, but whose time is being diluted by coordination, communication and constant small decisions.

    You are no longer just looking for admin help. You need someone who can help your business feel smoother, calmer and more intentional.

    Best suited to:

    • Established consultants and coaches

    • Founders with regular client delivery

    • Entrepreneurs managing multiple projects or offers

    • Consultants and coaches running online programs, workshops or events

    • Business owners who need support each week, not just occasionally

    • Inclusions may include:

      • Everything in Essential, plus:

      • Inbox triage and draft responses

      • Complex calendar management

      • Client and stakeholder coordination

      • Proposal and document preparation

      • Project and task tracking

      • Online event or webinar support

      • Newsletter content creation

      • CRM updates and client record management

      • Workflow improvement and process support

      • Travel planning and itinerary preparation

      • Weekly operations meeting

      • Priority follow-up and reminders

  • 20 - 30 hours per week

    For the person whose business has grown beyond what one person can sustainably hold.

    Elite is for consultants, coaches, creatives and entrepreneurs with more complexity, more visibility and more moving parts.

    You may have multiple client projects, events, programs, partnerships or business ideas in motion. You are still the face and engine of the business, but you need a trusted right-hand partner behind the scenes.

    This is where Lumina VA becomes more deeply embedded in the way your business operates.

    Best suited to:

    • High-performing consultants

    • Leadership and strategy coaches

    • Entrepreneurs with multiple offers or client streams

    • Someone running workshops, retreats, launches or programs

    • Solo founders who need executive-level support without hiring staff

    • Business owners who need proactive thinking, not just task completion

    • Inclusions may include:

      • Everything in Signature, plus:

      • Executive inbox ownership

      • Complex scheduling and stakeholder coordination

      • Event, workshop or program logistics

      • Client journey and onboarding support

      • Meeting preparation, agendas and notes

      • Briefing documents and client packs

      • Deadline and deliverables oversight

      • Vendor or supplier coordination

      • Systems and process refinement

      • Monthly business rhythm planning

      • Support with launches, campaigns or speaking opportunities

      • Same-day support for agreed priority items

  • 30+ hours per week or custom retainer

    For the entrepreneur wants a true fractional executive partner in their business.

    Bespoke is for people whose businesses are established, growing or evolving, and who need support that is tailored to their way of working.

    This is not a standard VA arrangement. It is a customised support partnership shaped around your business model, leadership style, client experience and operational needs.

    Best suited to:

    • Established founders

    • Consultants with premium clients and complex delivery

    • Entrepreneurs with several revenue streams

    • Founders preparing for growth, transition or expansion

    • Business owners who want senior-level operational support without hiring a full-time employee

    • Inclusions may include:

      • Everything in Elite, plus:

      • Deep operational involvement

      • Strategic planning support

      • Business rhythm and priority management

      • Team, contractor or supplier coordination

      • SOP and process creation

      • KPI or progress tracking

      • Launch, event or program coordination

      • Client experience refinement

      • Internal/External communications support

      • Business development follow-up

      • Custom reporting

      • High-level confidential support

      • Tailored service inclusions based on your business

    • Services are offered with a 5-hour minimum, and any additional time is purchased in 5-hour blocks

    • You decide the number of hours you require

    • Hours can be booked into allocated days/time-slots in advance (subject to availability), or on a flexible basis during the week or month

    • Blocks of hours expire after 4 weeks

    • Block agreements can be terminated with 14 days notice

    • Invoiced in advance and to be paid within 7 days

    • Requests for last minute or weekend work, outside agreed scope

    • Invoiced and to be paid within 7 days

    • Dependant on availability

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Investment Guide

  • This is not task-based support for the sake of clearing a list. It is a practical, strategic, behind-the-scenes partnership designed to help you feel more organised, supported and focused.

  • Where you’re moving from “I’m keeping it all in my head” to “I finally have someone helping me hold the details”

    5 - 10 hours per week

    A gentle starting point for those who need reliable executive-level support without overcommitting.

    Suggested Investment:

    $350 - $700 per week ($1,400 - $2,800 per month)

  • Where you’re moving from “I’m constantly catching up” to“My business has a rhythm, and I’m not carrying it all alone”

    10 - 20 hours per week

    A steady executive-level support partnership for established consultants, coaches and entrepreneurs.

    Suggested Investment:

    $700 - $1,400 per week ($2,800 - $5,600 per month)

    Best for ongoing support, client coordination, project tracking, events, presentations, weekly business rhythm.

  • Where you’re moving from “My business depends on my remembering everything” to “I have a trusted partner helping stay ahead”

    20 - 30 hours per week

    High-level executive support for women with more complexity, visibility and moving parts.

    Suggested Investment:

    $1,400 - $2,100 per week ($5,600 - $8,400 per month)

    Best for established business owners who need proactive, senior-level partnership across operations, communication and delivery.

  • Where you’re moving from “I’m the only person who knows how my business runs” to “I have someone who understands the business with me”

    30+ hours per week or custom retainer

    A tailored fractional executive partnership designed around your business.

    Suggested Investment:

    Custom retainer from $9,000+ per month

    Best for those who want deeply embedded operational and executive support without hiring a full-time employee.

  • 5 hours - $375

    10 hours - $750

    20 hours - $1,500

    • Services are offered with a 5-hour minimum, and any additional time is purchased in 5-hour blocks

    • You decide the number of hours you require

    • Hours can be booked into allocated days/time-slots in advance (subject to availability), or on a flexible basis during the week or month

    • Blocks of hours expire after 4 weeks

    • Block agreements can be terminated with 14 days notice

    • Invoiced in advance and to be paid within 7 days

  • From $90 to $125 per hour

    • Requests for last minute or weekend work, outside agreed scope

    • Invoiced and to be paid within 7 days

    • Dependant on availability